Privacy Policy

1. Information We Collect

At FLVN, we collect personal data you provide directly to us when you:

• Create an account or profile
• Submit contact forms or support requests
• Subscribe to newsletters or communications
• Participate in surveys or promotions

This may include your name, email address, phone number, and any messages or comments you provide.

We may also collect information automatically, such as your IP address, browser type, and website usage, to improve our services.

2. How We Use Your Information

We process your personal data for purposes including:

• Providing, maintaining, and improving our services
• Processing inquiries, orders, and payments
• Sending updates, security alerts, and support messages
• Responding to your comments and customer service requests
• Marketing and promotional communications (with consent)
• Monitoring and analyzing website usage and trends

We ensure all processing has a lawful basis under GDPR, such as consent, contractual necessity, or legitimate interest.

3. Information Sharing

We do not sell your personal data. We may share information in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights, property, or safety
• With trusted service providers who assist in operating our services

4. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure.

5. Cookies and Tracking

We use cookies and similar technologies to improve your experience, remember preferences, and analyze site usage. You can manage or disable cookies via your browser settings.

6. Your Rights

Under GDPR, you have the following rights:

• Access, update, or request deletion of your personal data
• Withdraw consent at any time
• Object to processing for marketing purposes
• Request data portability

To exercise your rights, contact us at info@flvngroup.com.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined, or as required by law. Once no longer needed, we securely delete or anonymize the data.

8. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you by updating the “Last updated” date and, where appropriate, via direct communication.