Privacy Policy
Last updated: 16 September 2026
1. Information we collect
At FLVN, we collect personal data you provide directly to us when you:
- Create an account or profile
- Submit contact forms or support requests
- Subscribe to newsletters or communications
- Participate in surveys or promotions
This may include your name, email address, phone number, and any messages or comments you provide.
We may also collect information automatically, such as your IP address, browser type, and website usage, to improve our services.
2. How we use your information
We process your personal data for purposes including:
- Providing, maintaining and improving our services
- Processing enquiries, orders and payments
- Sending updates, security alerts and support messages
- Responding to your comments and customer service requests
- Marketing and promotional communications, with consent
- Monitoring and analysing website usage and trends
We ensure all processing has a lawful basis under UK GDPR, such as consent, contractual necessity, or legitimate interest.
3. Information sharing
We do not sell your personal data. We may share information in the following circumstances:
- With your consent
- To comply with legal obligations
- To protect our rights, property or safety
- With trusted service providers who assist in operating our services
4. Data security
We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure or destruction. However, no system is completely secure.
5. Cookies and tracking
We use cookies and similar technologies to improve your experience, remember preferences and analyse site usage. You can manage or disable cookies via your browser settings.
6. Your rights
Under UK GDPR, you have the following rights:
- Access, update or request deletion of your personal data
- Withdraw consent at any time
- Object to processing for marketing purposes
- Request data portability
7. Data retention
We retain personal data only as long as necessary for the purposes outlined, or as required by law. Once no longer needed, we securely delete or anonymise the data.
8. Changes to this policy
We may update this Privacy Policy occasionally. We will notify you by updating the “Last updated” date and, where appropriate, via direct communication.